Contact Us

By Phone

Phone support is available during our regular hours.

1.877.332.0078 Toll-Free
1.360.332.0078 Phone
1.866.614.1444 Fax
1.360.933.8928 Alternate Fax

  Pacific Time Mountain Time Central Time Eastern Time
Mon. - Fri. 6:00am - 5:00pm 7:00am - 6:00pm 8:00am - 7:00pm 9:00am - 8:00pm
Saturday 8:00am - 5:00pm 9:00am - 6:00pm 10:00am - 7:00pm 11:00am - 8:00pm

By Email

Email support is available at all times.

Customer Support
For questions about our services or existing orders.

Tenant Disputes
For tenants wanting to dispute information on their background report.

For questions about partnership opportunities.

If you are a landlord:

  • If you have a case number, please provide it when you call.
  • If you have an account but no case number, please provide your e-mail address.
  • If your tenant needs assistance, please have them contact us directly and we will make sure they receive the help they need.

If you are a tenant:

  • If you have a question about your background report or need assistance completing the instructions you were emailed, please ask your landlord for the E-Renter® case number.
  • If you wish to dispute information on your report, please send an email to Tenant Disputes with detailed information about the information you are disputing, including the E-Renter case number provided to the landlord.



E Renter USA
4200 Meridian
Suite #208
Bellingham, WA 98226