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Q: Your homepage has changed, has your service changed also?
A: Yes, as of January 1, 2007 the Credit Bureau guidelines have changed. We have a new patent pending process which will still allow you to confirm that the applicant meets your credit requirements and is based on the applicant’s credit report. If you meet the new requirements you can still receive a copy of the credit report with a commercial account which gives you instant 24/7 access to credit reports and many other types of reports.
Q: How does this service work?
A: This service allows you to select the minimum credit criteria, or grade, that you will accept for your property and screen your tenant based on the selection that you have made. This grading system is based on the applicants FICO score, bankruptcies, judgments, and collections. We also offer other screening tools, such as, evictions, bankruptcies, criminal records, social security number validation, OFAC/Patriot Search, Bankruptcies, Liens, and Judgments.
Q: What is a Tenant Credit Check?
A: The Tenant Credit Check allows you to screen your tenant based on the applicant’s credit report and is based on the applicant’s FICO Score, Bankruptcies, Judgments, and Collections.
Q: What is a Tenant Background Check?
A: The Tenant Background Check includes evictions, bankruptcies, criminal records, social security number validation, OFAC/Patriot Search, Suits, Liens, and Judgments reports.
Q: Could I see some sample reports?
A: See the sample background reports page
Q: How do I use this service?
A: Please choose the service you wish to order and select the secure online order button. You will be able to register and place your first order. If you are choosing to do a Tenant Credit Check an email inviting your prospective tenant to apply for your property will be sent to them. In this case you need only to wait until your tenant applies to receive your results. You will receive an email advising you when your reports are ready to view online in your account.
Q: What will I need to provide to you to run a Tenant Background Check?
A: You will need to provide the prospective tenants name, social security number, date of birth, and present address.
Q: I am a registered user on your site but my property addresses are no longer in my account. Why?
A: With the new requirements set by the credit bureaus we need to make sure all registered users select a grade and use the new system.
Q: What is the tenant’s signed consent?
A: The tenant’s signed consent can usually be found on the rental application. This consent must allow for the release of the tenant’s information.
Q: What is the CVV number?
A: On a MasterCard or Visa it is the last 3 numbers on the back, if you are using American express it is the 4 numbers on the front.
Q: What is the FCRA?
A: FCRA or the Fair Credit Reporting Act is the Federal laws and regulations governing credit reporting.
Q: Is your site secure?
A: Yes. This web-site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
Q: How do I contact you?
A: Phone: (360) 332-0078.
E-mail: admin@e-renter.com.
Fax: (866)614-1444 or (360)933-8928.
Q: What is included in the Criminal Report?
A: The Criminal Report includes felonies, misdemeanors, traffic violations and incarcerations. For a list of criminal search coverage please click here. The criminal searches are compiled from State Records, Administrative Office of the Courts, Departments of Correction and County Courts and are run using the first name, last name, and date-of-birth.
Q: What is included in the Evictions Report?
A: The Evictions Report includes all court reported evictions for all 50 states. The evictions report is based on first name, last name, and variations of that name for a more complete report.
Q: Is there a membership fee?
A: No, there is no membership, registration, monthly, or yearly fees. You only pay for what you order.
Q: What are your hours of operation?
A: Our business hours are Monday through Friday 8 a.m. to 5 p.m. PST.
Q: How quickly can I get my reports?
A: We offer a one hour service Monday through Friday 8 a.m. to 5 p.m. PST and a same day service evenings and weekends, but the Tenant Credit Check portion will appear immediately following your tenant’s application.
Q: Why does my Criminal Report contain information on multiple people?
A: The criminal searches are compiled from the county court house level throughout the country and are run using the first name, last name, and date-of-birth.
Q: How do I get my own credit report?
A: To get your own credit report, please go to www.annualcreditreport.com or call (877)322-8228.
Q: Do I need an onsite inspection?
A: No, to use our Patent Pending Process to screen your tenant you do not need an on-site inspection, however, if you would like a full credit report you must meet these requirements and you will need an on-site inspection:
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Business license
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Business telephone line listed in the yellow pages
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Business checking account
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Business office
If you meet all the above requirements you could apply for a business commercial account where we are required to perform an on-site inspection of your business office. This type of account gives you 24/7 instant access to a wide range of reports including credit, criminal, evictions, etc. We also offer discounted pricing if you order more than ten reports per month.
Q: You need my IP Address to set up a commercial account. How do I find that?
A: There are many websites that will tell you your IP Address such as IP Search or you may use Google or another search engine just enter My IP as a search term.
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